HANDLING PROBLEMS AND COMPLAINTS

When talking about problems and complaints, you probably think of impolite people in the workplace.
In work field every professionals and sales representatives have experienced a bad situation with an angry customer. Fortunately they've taught to treat customers correctly.

Here we've gotten a video where and when it takes place.

You'd better let the customer vent, otherwise, it might get worse you expect.

You must have heard something about dealing with them. Once she vented, you ask questions about how the item or product she bought broke. Of course you should be kind and ask sensitive questions lest annoy her; because she does not want to answer questions, but to know that the store will find a solution right away.
You do not ought to ask her to calm down, because surely she won't.

You just watched a video that offers us the five principles of Service First. Thus customer relaxes by herself and even shall accept your alternatives of solution, and you'll be rewarded for saving the reputation of the store, which is your obligation.

Angry customers express their frustrations by aiming their complaints to the staff people. For this reason you never ask them to relax.